Cookie Policy

1. Introduction

This Cookie Policy explains how Serokell OÜ ("we," "our," or "us") uses cookies and similar tracking technologies on our website. This policy should be read alongside our Privacy Policy and Terms & Conditions.

By continuing to use our website, you consent to our use of cookies as described in this policy.

2. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, tablet) when you visit a website. Cookies are widely used to make websites work more efficiently and provide information to website owners.

Cookies can be:

• First-party cookies: Set directly by our website
• Third-party cookies: Set by external services we use
• Session cookies: Temporary cookies deleted when you close your browser
• Persistent cookies: Remain on your device until they expire or are deleted

3. How We Use Cookies

We use cookies for the following purposes:

• Essential Operations: To enable basic website functionality
• Performance Analytics: To understand how visitors use our website
• User Experience: To remember your preferences and settings
• Security: To protect against fraud and ensure website security
• Marketing: To deliver relevant content and measure campaign effectiveness

4. Types of Cookies We Use

4.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly. They cannot be disabled.

Cookie Name	Purpose	Duration
session_id	Maintains user session state	Session
csrf_token	Prevents cross-site request forgery attacks	Session
cookie_consent	Remembers your cookie preferences	1 year

4.2 Performance Cookies

These cookies help us understand how visitors interact with our website by collecting information anonymously.

Cookie Name	Purpose	Duration
_analytics_id	Tracks website usage and performance	2 years
_page_views	Counts page views and user interactions	30 days

4.3 Functional Cookies

These cookies enable enhanced functionality and personalization.

Cookie Name	Purpose	Duration
language_preference	Remembers your language selection	1 year
form_data	Saves form progress to prevent data loss	24 hours

4.4 Marketing Cookies

These cookies are used to deliver advertisements and track marketing campaign effectiveness.

Cookie Name	Purpose	Duration
marketing_source	Tracks how you found our website	90 days
campaign_id	Measures marketing campaign performance	30 days

5. Third-Party Cookies

We may use third-party services that set their own cookies. These include:

5.1 Analytics Services

• Google Analytics: Website traffic analysis
• Hotjar: User behavior analysis and feedback

5.2 Marketing Services

• Google Ads: Advertising campaign tracking
• LinkedIn Insights: Professional network analytics

5.3 Communication Tools

• Live Chat: Customer support functionality
• Contact Forms: Form submission processing

6. Managing Your Cookie Preferences

6.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner where you can:

• Accept all cookies
• Decline non-essential cookies
• Customize your preferences

6.2 Browser Settings

You can control cookies through your browser settings:

• Chrome: Settings > Privacy and Security > Cookies
• Firefox: Options > Privacy & Security > Cookies
• Safari: Preferences > Privacy > Cookies
• Edge: Settings > Privacy > Cookies

6.3 Cookie Preference Center

You can update your cookie preferences at any time by clicking the "Cookie Settings" link in our website footer or clicking here.

7. Impact of Disabling Cookies

Disabling certain cookies may impact your website experience:

• Essential cookies: Website may not function properly
• Performance cookies: We cannot improve website performance
• Functional cookies: Personalization features may not work
• Marketing cookies: You may see less relevant content

8. Cookie Data Processing

8.1 Legal Basis

We process cookie data based on:

• Consent: For non-essential cookies
• Legitimate Interest: For essential website functionality
• Legal Obligation: For security and compliance requirements

8.2 Data Retention

Cookie data is retained for the periods specified in the cookie tables above or until you delete the cookies.

8.3 Data Sharing

Cookie data may be shared with:

• Third-party analytics providers
• Marketing platform providers
• Security service providers
• Technical service providers

9. International Transfers

Some third-party services may transfer cookie data outside the European Economic Area. We ensure appropriate safeguards are in place, including:

• European Commission adequacy decisions
• Standard contractual clauses
• Privacy Shield certification (where applicable)
• Binding corporate rules

10. Your Rights

Under GDPR, you have the following rights regarding cookie data:

• Right to be informed: About our cookie practices (this policy)
• Right of access: Request information about cookies we use
• Right to rectification: Correct inaccurate cookie data
• Right to erasure: Request deletion of cookie data
• Right to withdraw consent: Change your cookie preferences
• Right to object: Object to certain cookie processing

11. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect data from children through cookies. If you believe a child has provided data through our cookies, please contact us immediately.

12. Changes to This Policy

We may update this Cookie Policy to reflect changes in our practices or applicable laws. We will:

• Post the updated policy on our website
• Update the "Last updated" date
• Notify you of significant changes via email or website notice
• Request renewed consent where required

13. Contact Information

For questions about this Cookie Policy or our cookie practices, contact us:

14. Regulatory Information

This Cookie Policy complies with:

• General Data Protection Regulation (GDPR)
• ePrivacy Directive
• Estonian Personal Data Protection Act
• Estonian Electronic Communications Act